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CTS and PHILIPS Webinar Series
Attend the webinar series “Increasing Patient Loyalty through Effective Customer Service” and receive 9 total CEU’s. Attend one session and receive 1.5 credits. Enroll at www.theonlinelearningcenter.com or call 800-769-1307 for further information. Individual and group rates are available.
Session Times: online at 12:00 EST, on the following dates:
PROVEN TECHNIQUES TO INCREASE CUSTOMER LOYALTY – Attend online June 17th or June 18th
- Learn the difference between patient satisfaction and patient loyalty.
- Understand how customer results are measured.
- Analyze 4 different models of service that can be found in any healthcare team
RELATING TO DIFFERENT PERSONALITY IN PATIENT CARE – Attend online June 30th or July 2nd
- Assess your own personality and communication styles.
- Understand the different types of personalities.
- Gain practical strategies to communicate with all personality styles.
ENGAGING THE PATIENT TO MAKE AN EMOTIONAL CONNECTION – Attend online July 21st or July 23rd
- Identify what is “patient/customer engagement”?
- Gain powerful statistics from Gallup Healthcare on patient loyalty.
- Assess the 4 levels of patient engagement.
UNDERSTANDING GENERATIONAL DIFFERENCES IN PATIENT EXPECTATIONS – Attend online August 19th or August 20th
- Meet the different generations and understand how and why they are different
- Learn 10 techniques to communicate with patients, customers and coworkers in each generation.
- Assess the impact the different personalities have on patient care
HANDLING DIFFICULT PATIENTS WITH DIPLOMACY AND RESPECT – Attend online September 15th or September 17th
- Identify your common frustrations and “triggers” when dealing with difficult people.
- Learn where anger comes from and how to analyze things from the customer’s perspective.
- Gain specific listening techniques and raise personal awareness of skills.
APPLYING EMOTIONAL INTELLIGENCE TO IMPROVE PATIENT SATISFACTION – Attend online October 20th or October 22nd
- Assess you own emotional competence and stress triggers.
- Understand the professional and social competencies of emotional intelligence.
- Gain proven techniques to hand the pressure of patient care.
$45.00 per person | Group Discounts Available | Limited Space Available
For more information call 800-769-1307