Step Up And Lead!
Dealing with Current Issues in Healthcare

Introduction
The Changing World of Health Care
Self-Assessment
Managing Change for Effectiveness

The Patient Experience: Next Service Battleground
Increasing Patient Loyalty—How Patients Define Quality Care
Generational Differences in Patient Expectations
Waiting Room Dynamics—Managing Perceptions
Keeping The Team Focused on Patient Care

Engaging Employees for Optimum Results
Best Practices for Motivating People
Generational Differences in Employee Work Style
Four Phases of Employee Development
How to Shift Your Approach to Different Levels of Employee Development
Ten Coaching Techniques to Improve Performance

Take it to the Real World
Review key Learning Points
Action Steps to Implement