Organizational Training Programs

Our organizational training programs are thoroughly researched and current. We offer performance-based courses that are interactive, informative, and practical. We take pride in developing programs that are custom designed through our systematic needs assessment.


How to Handle Difficult People

  • The nine types of difficult people
  • Eight steps for dealing with difficult people
  • What people really want when they become difficult
  • At-the-moment coping strategies

The Empowered Performer

  • Strategies of the empowered performer
  • Professionalism under pressure
  • Goal setting
  • Career management
  • Problem solving

Emotional intelligence in the Workplace

  • Assess your own emotional competencies
  • Understanding the different emotional competencies
  • Put your emotional intelligence to work
  • The benefits of optimism

Developing Team Competencies

  • Learn how to overcome personality differences
  • Determine strengths and weaknesses as it relates to working with others
  • Discuss team behaviors that block or help the team meet its goals
  • Assess your own behavior as a team player

Understanding Gender and Generational Differences in the Workplace

  • Explore 5 defined generations and the critical incidents that shaped their values
  • Understand how influencing factors shape our own values as workers
  • Practice communication technique that will help engage coworkers
  • Brainstorm ways to celebrate diversity on your team
  • Discuss how work ethic of each group is “different”

Putting Humor to Work

  • Benefits of humor in the workplace
    • Recent Research on health benefits of humor
  • Real world examples
  • Test your humor quotient

Sexual Harassment–Know the Law

  • Understand the two types of sexual harassment
  • Perception is reality
  • Your roles and responsibilities
  • Consequences
  • Situational modeling

Presentation Skills

  • Design a presentation that gets results
  • Present with confidence
  • Audience management
  • Visual aide reference guide

Creating Balance in a Busy Life

  • Seven life areas to balance
  • Your legacy
  • Balancing strategies
  • Relaxation techniques

Change Masters–A Step-By-Step Process through Organizational Change

  • Understanding the process of change
  • Facing change head on workshop (all staff)
  • Prepare leaders for change (management staff) – 2 day conference
    • Facilitation of a vision or mission statement
    • Development of a set of core values that don’t change
    • Help with putting together your “transition team”
  • Strategy sessions
    • Flexible time frames, usually for the “Transition Team”
    • Customized for the organization; may include the following:
      • Strategic planning
      • Campaign planning
      • Core values & Mission
      • Goal setting
  • Team assessment consultation

How to Provide Outstanding Customer Service

  • World Class Service–– The new service standards
  • Communication through the cycle of service
  • People skills for great service
  • Problem solving skills that get results

How to Handle Conflict and Keep Cool under Pressure

  • Understand the nature of conflict
  • Common symptoms of a dysfunctional workplace
  • Negativity spirals and how to break them
  • Mental control is the name of the game

Building Better Work Relationships

  • Understanding yourself and other personality styles
  • Your role on the team
    • What are The Norms for The Team?
  • Dealing with Difficulty
  • Techniques to polish your image

Understanding and Interacting with Different Personalities

  • Define the different personality types
  • How different personalities compliment a work team
  • What happens to different personality types under pressure
  • How to diffuse anger
  • How to recognize a difficult person

Organizational Change—Understanding the Change Process

  • 9-step Strategy for Implementing Change
  • Realistic Time Lines
  • Choosing Your Transition Team
  • Creating a Change-Ready Work Environment
  • Preparing the Front Line for Change
  • Strategic Planning-Techniques
  • Establishing a Clear Team Vision    
  • Determining Measurable Outcomes
  • Creating an Action Plan
  • Generating Accountability

S.O.S! Strategies to outsmart Stress

  • Breaking the stress pattern
    • Physiology
    • Psychologically 
  • Accepting uncertainty and adapting to change
  • Worksheet for new habits

Train the Trainer

  • 8 roles of the effective trainer (presenter, facilitator, psychologist, coach, collaborator…)
  • Knowing your audience
  • 5 Steps for interactive learning
  • 10 Strategies for Coaching your Trainee

Dealing with Employee Performance Problems

  • Analyzing performance problems
  • Setting expectations for teams and individuals
  • 10 specifics for determining independence levels
  • Creating an action plan
  • How to fire

Supervision Skills

  • Supervision skills for success
  • How to manage people
  • Handling performance problems
  • Motivating others
  • Designing your action plan 

Performance Management–Bring Out the Best in Your People!

  • Stepping up to leadership
  • Bring out the best in your team
    • 10 step performance management strategy
  • Step by step strategy for the performance review
  • Handling problem employees
    • F.A.S.T. strategy for Conflict Resolution
    • Difficult People 7-Step Strategy