INSIGHT TEAM DEVELOPMENT TO IMPROVE PATIENT SATISFACTION

Assessing Our Healthcare Team's Functioning

Investing in Teamwork
Identify Key Descriptions and Unique Challenges
Write a Customized Description of Your Healthcare Team
List the Characteristics Your Team Wants to Develop and to Avoid
Identify Those Forces that Support and Restrain Teamwork
Identify How Each Member Can Support Teamwork
Create a Follow-up Action Agreement

Identifying Our Values and Vision
Clarify How Values, Vision, Mission , and Goals Link Together
Identify Individual Values and Agree on Team Values
Write Vision Statement
Create a Follow-up Action Agreement

Defining Our Team Mission
Discussing Mission Statements
Discuss Link Between Team's Mission and Organizations Mission
Learn the Components of a Team Mission Statement
Identify your Team's Product, Customers and Values
Write Your Teams Mission Statement
Create a Follow-up Action Agreement

Setting Our Team Goals
Discuss How Effective Your Team Uses Goals in its Daily Work
Learn an Easy -to-Remember Acronym for Writing Goals
Identify the Key Components of Good Goal Statements
Learn to Use the Goal Worksheet
Create a Follow-up Action Agreement
Taking Action on Our Goals
Discuss How to Keep Action Plans on Track
Learn to Use the Action Planning and “To-Do” List Worksheets

Building on Our Personality Strengths
Complete the Insight Inventory
Clarify Personality Style Descriptions
Discuss How Personality Styles Change from One Environment to Another
Discuss How Different Personalities Contribute
Identify Ways to Flex Your Style to Work Better with Patients and Others

Establishing Our Team Rules
Identify Each Team Member's “Little-Big” Rules
Establish “Working Rules ” that Guide the Completion of Recurring Tasks
Create “Relationship Rules” for Improving Interpersonal Communications
Use the “Team Rules” Worksheet

Clarifying Our Team Roles
Discuss Differences Between Roles and Job Descriptions
List the Roles Needed for the Team to Achieve it’s Mission
Discuss Duplication of Roles and Gaps in Coverage
Agree as a Team on Each Member's Roles

Solving Problems Together
Learn to Re-state Problems Positively
Explore Two Primary Approaches to Problem Solving
Learn to Use the Supporting Worksheet
Create a Follow-up Action Plan

Making Team Decisions
Identify the Decision Making Processes Most Frequently Used
Learn About Individual Decision Making Styles
Use the Evaluating Ideas Worksheet

Improving Our Team Meetings
Review the Characteristics of Effective Meetings
Identify Techniques that Make Meetings More Productive
Assess Your Meeting Facilities
Use the Supporting Worksheets